Trengo is a capable omnichannel shared inbox that brings email, WhatsApp, Instagram and chat into one place for support teams. FlowGent takes a different angle: a knowledge-base-trained AI agent that resolves conversations on its own, so fewer messages land in a human queue in the first place.
7-day free trial, then starting at $19/month
Trengo's AI HelpMate suggests and sends replies inside a team inbox built around human agents. FlowGent trains a GPT-4 and Claude agent on your website, PDFs, Notion and YouTube so it answers most questions end to end before a person ever needs to step in.
Trengo plans start at hundreds of euros per month for a set number of seats, with extra users billed on top and an AI surcharge per conversation. FlowGent starts at $19/mo, includes unlimited contacts, and you pay per message credit instead of per seat.
Trengo steers new customers toward a booked demo. With FlowGent you can sign up, train your agent and connect a channel yourself on a 7-day free trial, without talking to sales.
FlowGent understands and replies in 95+ languages automatically, so the same agent can handle international DMs and chats without separate setups.
A side-by-side look at how each platform handles omnichannel conversations, team collaboration and AI automation.
| Feature | FlowGent | Trengo |
|---|---|---|
Knowledge-base-trained AI Trains on your website, PDFs, Notion and YouTube | AI HelpMate suggests replies | |
Autonomous resolution AI answers without a human in the loop | Agent-assist focused | |
Instagram, WhatsApp, Slack, web chat One AI agent across messaging channels | Instagram, WhatsApp, web (no Slack) | |
Email channel Full email ticketing in a shared inbox | ||
Shared team inbox Assign, forward and collaborate on threads | ||
Visual flow builder Design automated conversation paths | AI Journeys (beta) | |
Multilingual replies Understands and responds in many languages | 95+ languages | Supported |
Unlimited contacts No charge for the size of your audience | Conversation limits per plan | |
Per-message pricing Pay for usage, not per seat | Per-user + AI surcharge | |
Self-serve free trial Start without a sales call | 7-day trial | Demo-led |
Trains on your website, PDFs, Notion and YouTube
AI answers without a human in the loop
One AI agent across messaging channels
Full email ticketing in a shared inbox
Assign, forward and collaborate on threads
Design automated conversation paths
Understands and responds in many languages
No charge for the size of your audience
Pay for usage, not per seat
Start without a sales call
Trengo prices per user with a fixed conversation allowance and an AI surcharge on top. FlowGent charges per message credit with unlimited contacts, so small teams start far lower.
Pay per message, not per contact
Per-user plans, billed annually, with AI surcharge
Trengo's AI HelpMate is built to support human agents inside a shared inbox: it drafts and can send replies, and AI Journeys (in beta) automates multi-step flows. FlowGent is built so the AI agent resolves the conversation itself first, trained on your own content, and only hands off when it genuinely needs a person.
Pricing and plan details for Trengo were taken from their public pricing page and can change. Always confirm current numbers on trengo.com before deciding.
Train a GPT-4 and Claude agent on your business, connect Instagram, WhatsApp, Slack or web chat, and let it resolve conversations for you. Set up in well under an hour, no sales call required.
7-day free trial, then starting at $19/month